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Travel information: update on COVID-19

We are carefully following the announcements of the Centers for Disease Control and Prevention and the World Health Organization regarding coronavirus cases (COVID-19) and we are following their directives.

The health of our guests and employees is paramount to us.

 

Terms of cancellation:

The Hotel Santa Gilla guarantees extraordinary flexibility on bookings in this difficult moment.

  • Free cancellation up to 48 hours from the arrival date for all bookings with a flexible rate
  • For all bookings made with a non-refundable rate, we offer the possibility of changing the dates, postponing them until the hotel closes, or the possibility of a one-year voucher*, which can be extended on request.

(* Changes will be subject to availability and to any possible difference in the rate).

 

Cleaning and sanitizing:

The health and safety measures in our hotel are designed to combat a broad spectrum of viruses, including COVID-19, and include:

  1. Products and protocols certified effective against viruses, guaranteed inside the hotel and by all our suppliers.
  2. Continuous employee training: on housekeeping and hygiene protocols related to COVID-19.
  3. Real-time information: staff are available 24/7 to provide support and ensure coordination with local and regional authorities.

For the latest updates, please refer to the Centers for Disease Control and Prevention (CDC) or local health authorities.